Backup & Disaster Recovery
Recover fast. Keep operating.
MSP Global designs and manages backup and disaster recovery (BDR) programs for 10–300 user organizations—so ransomware, outages, and human error don’t turn into days of downtime. Built for reliable outcomes and compliance-ready operations in Houston and surrounding areas.
What it is
Backup & Disaster Recovery
Backup & Disaster Recovery (BDR) is the set of controls that keep your business running when systems fail—whether it’s ransomware, an outage, or human error. MSP Global designs, manages, and tests BDR programs for 10–300 user organizations across Houston and surrounding areas so recovery is fast, predictable, and auditable.
Problems it solves
- Extended downtime after outages, ransomware, or failed updates
- Backups that exist but don’t restore when you need them
- Unclear recovery priorities (what comes back first, and how fast)
- Microsoft 365 data loss from deletion, retention gaps, or account compromise
- Compliance and cyber-insurance pressure without evidence of testing
What’s included
- Backup coverage for servers, endpoints, and key workloads (cloud, on‑prem, or hybrid)
- Microsoft 365 backup (Exchange, OneDrive, SharePoint, Teams) with independent retention
- Defined recovery targets (RPO/RTO) by system and business impact
- Ransomware-resilient design (MFA/least privilege, hardened repositories, immutability where appropriate)
- Documented DR runbooks: owners, dependencies, recovery sequence, and communications
- Scheduled restore testing with results reporting for leadership, auditors, and insurers
- Ongoing monitoring, alerting, and continuous improvement as your environment changes
Why MSP Global’s approach is different
- Recovery targets first: We start with business impact and set practical RPO/RTO per system—then engineer to meet them.
- Backups treated as a security control: We design for ransomware scenarios with hardening, access controls, and verification.
- Proof, not assumptions: Restore tests are scheduled, documented, and reported so you can defend your posture.
What onboarding looks like
- Discovery & access: Inventory systems, data locations, and current backup methods; establish secure access.
- Targets & design: Define RPO/RTO by workload and map recovery sequencing and dependencies.
- Implementation: Deploy backup agents/connectors, configure retention/encryption, and harden repositories.
- Validation: Run initial restore tests and document runbooks and communications.
- Operate & improve: Monitor, test on schedule, and adjust as your environment and risks change.
FAQs
Backup & DR FAQs
Quick answers on recovery targets, Microsoft 365, ransomware resilience, and what to expect during onboarding.
What’s the difference between RPO and RTO?
RPO is how much data you can afford to lose (time between backups). RTO is how fast you need systems back online. We set targets per workload based on business impact, then design backups and recovery workflows to meet them.
Do you back up Microsoft 365 (Exchange/OneDrive/SharePoint/Teams)?
Yes. We protect Microsoft 365 data with independent backups and retention policies—separate from Microsoft’s native retention features.
How do you protect backups from ransomware?
We design for ransomware scenarios using hardened repositories, MFA/least privilege, and immutable/offline options where appropriate—plus clear runbooks and recovery sequencing.
How often do you test restores?
We schedule restore tests and document results. For critical systems, we can run DR exercises to validate dependencies, credentials, and recovery order.
Can you support on-site in Houston?
Yes. We’re Houston-based and provide remote support plus on-site service for projects, network work, and recovery planning when needed.
Ready for predictable recovery?
Get a practical BDR readiness review—backup coverage, restore testing, and a clear plan to meet your recovery targets.
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Built for outcomes
Reduce downtime and recovery risk
We help you set practical targets and engineer the controls to meet them—then validate with testing. Your recovery posture becomes measurable, repeatable, and easier to defend.
✔
Right-sized RPO/RTO
We map systems to business impact so you know what must be restored first and how much data loss is acceptable.
✔
Verified restores
Backups are only valuable when they restore. We test restores and track results so you can trust recovery under pressure.
What clients value
Use these as placeholders until you add real client quotes and case studies.
★★★★★
“When we had an outage, MSP Global had us back online quickly and kept leadership updated the whole time.”
Operations Manager
Manufacturing (Houston)
★★★★★
“Their restore testing uncovered gaps we didn’t know we had. Now our recovery plan is documented and repeatable.”
Controller
Professional Services
★★★★★
“Clear reporting, predictable outcomes, and a team that treats backup like a security control—not an afterthought.”
IT Lead
Healthcare Services